Professional services

A stronger business behind the expertise.

We help professional and technology services businesses connect strategy, operating models and leadership with the way they create value for clients.

How can expertise translate into a stronger business?

EXPERIENCE IN PRACTICE

Relevant case studies.

Selected work in context.
Explore the detail where it is available.

Earlier professional experience

A major commercial law firm

Connecting strategy with partner leadership in professional services

Strategy and implementation support helped partner leadership maintain a practical cadence around priorities, performance and collaboration.

What the work provided

The contribution connected strategic priorities with a practical leadership cadence, performance discussion and collaboration across the practice.

KA engagement

An Australian sovereign cyber security and technology services group

Portfolio strategy for a sovereign cyber services group

A board review connected market opportunity, business performance and strategic fit to clarify where the group should concentrate its resources.

What the work provided

The work provided a coherent set of strategic alternatives, a clearer definition of the group’s potential core and a basis for board discussion of focus, sequencing and risk.

KA engagement

An Australian managed IT and cyber security services provider

An operating model for an acquired technology services portfolio

KA mapped a fragmented set of capabilities into a proposed operating model designed around customer needs, delivery activities and shared services.

What the work provided

Management and the board received a practical future operating model that explained where integration could improve focus and scale, and which capabilities needed to remain distinct.

Case summary

THE PEOPLE BEHIND THE WORK

Relevant experience. Direct involvement.

Consultants who bring a useful perspective
to the questions you are facing.

Michael brings extensive experience in corporate strategy and network economics, including senior roles with nbn and Telstra. Previously a consultant with McKinsey and Bain, he also has strategy experience across digital infrastructure, energy, financial services and professional services.

Relevant experience

Strategy execution and leadership support in professional servicesConnected strategy execution with leadership support in professional services, helping translate direction into practical priorities.More detail
Prior consulting experience

Michael provided strategy and implementation support within the management team of a major commercial law firm. His work included helping a national practice leader manage a partner group while working overseas, supporting regular leadership meetings and progressing strategic initiatives. He also contributed to growth and succession discussions, practice scorecards and collaboration across specialist teams. This experience is relevant where strategic execution depends on senior stakeholder relationships, shared priorities and a practical leadership cadence.

Meet Michael

Jim works with boards and leadership teams to address strategic decisions and improve business performance. His experience spans strategy, build-versus-buy decisions, acquisition integration, operating models and complex transformation across business and government sectors.

Relevant experience

Strategy and board support for a cyber services groupSupported the CEO, CFO and board of a cyber services group with portfolio choices, business reviews and the assumptions behind growth alternatives.More detail
KA engagement

Jim supported a technology services group’s CEO, CFO and board as it considered the next phase of growth. He helped connect market conditions and business performance with choices about portfolio focus, organic improvement and selective acquisitions. The work brought different business lines into a consistent discussion of capabilities, customers, synergies and risk. Jim also helped structure board materials and strategy discussions so directors could examine the assumptions behind the alternatives. The contribution gave the leadership team a coherent basis for considering strategic direction and connecting it to business planning.

An operating model and transition plan for an acquired groupDeveloped an operating model and transition plan for an acquired technology services group, connecting integration priorities with practical delivery.More detail
KA engagement

Jim helped an acquired portfolio of managed IT and cyber services businesses examine how it should operate as a more integrated group. He used a common activity model to connect offer development, sales, delivery, support and customer success, making overlapping capabilities and systems dependencies easier to assess. The proposed design distinguished customer-facing responsibilities from specialist and shared delivery capabilities. A phased transition plan addressed operational risks, performance visibility and communication with staff and customers. The work gave executives and the board a practical picture of the intended operating model and the sequencing required to move towards it.

CEO communications that explain the strategic directionHelped a CEO explain strategic direction to staff through a clear narrative, presentation materials and engagement.More detail
KA engagement

Jim helped the CEO of an Australian cyber security and managed IT services group develop a staff-facing explanation of the company’s strategy. The presentation connected changes in customer needs with the logic of bringing the group’s capabilities together. It also addressed what the direction meant for employees through career opportunities, collaboration, near-term changes and an invitation to contribute. Jim’s contribution was to help shape a coherent executive narrative and communication tool that linked the commercial strategy with the practical experience of organisational change. The work supported the CEO’s staff communication and engagement.

Meet Jim

Thao brings two decades of experience in business planning, financial analysis and strategy execution. Her expertise includes growth strategy, product development, benchmarking, finance and business improvement, particularly in telecommunications and technology.

Relevant experience

Strategy day preparation and financial scenario analysisPrepared strategy analysis, financial scenarios and board materials to connect a technology group’s strategic choices with business planning.More detail
KA engagement

Thao worked on a technology services group’s most recent board strategy day, including the financial modelling and strategy analysis supporting the discussion. The work connected business-line forecasts and market context with alternative growth and portfolio choices. It made operating assumptions, earnings and cash implications easier to compare, while supporting the preparation of a coherent set of board materials. The contribution helped the CEO, CFO and directors examine the trade-offs behind the strategic options and relate them to the planning cycle. Her role combined financial analysis with the synthesis needed to make complex choices accessible for executive and board discussion.

Meet Thao

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